Orders & Payments

Are all sales final?

Yes. Due to the deeply discounted offers, all Rove Outlet purchases are final sale and are not eligible for returns, exchanges, or cancellations (unless outlined in the claims policy).

What payment methods are accepted?

We accept credit card payments only at checkout.

Can I use Rove Concepts discounts or promotions?

No. The following are not valid on Rove Outlet purchases:

  • Membership discounts or vouchers
  • Store credit
  • Discount codes or promotions
Is inventory guaranteed?

No. Inventory is limited and sold on a first-come, first-served basis. Your order is only secured once payment is successfully processed. Holds and reservations are not available.

Can I purchase Open Box and New In Box items together?

Yes, but only if you choose customer pickup at checkout. Open box are available for pick up only, new in box are available for shipping if shipping method is preferred, you will need to place two separate orders.

Product Condition & Warranty

What condition are the products in?

Open Box: Previously opened or returned items. May include:

  • Minor cosmetic imperfections
  • Signs of handling or prior assembly
  • Missing original packaging, instructions, or parts
    All imperfections will be represented in product images and descriptions.

New In Box: Brand-new items in original packaging.

Do items come with a warranty?

No. All Rove Outlet purchases, including New In Box items, are sold as-is with no warranty.

Notes: You have the opportunity to refuse purchase at time of pick up for a full refund if you are not satisfied with the product.

Pick Up & Shipping Policy

Do you offer shipping or delivery?
  • Open Box: Pickup only in Delta, BC.
  • New In Box: Eligible for shipping across Canada (except PO Boxes, Hawaii, Alaska, or Puerto Rico).
How much is shipping - new in box items?
  • ≤ $5,000: Standard $159 | Room of Choice $199 | White Glove $309
  • > $5,000: Standard 3% of order | Room of Choice 4% | White Glove 6%

Beyond certain zones: extra fees apply.Inspect items upon delivery. Report damage within 3 days.

How does pickup work?
  • Pickup only in Delta, BC.
  • Pickup appointments must be scheduled.
  • Bring valid photo ID and order confirmation.
  • Staff will assist with inspection.
  • A signature/waiver is required at pickup.
  • Uncollected items after 30 days without communication may be canceled and refunded minus a 20% restocking fee.
Can someone else pick up my order?

Yes, but you must authorize third-party pickup in advance.

Can I order open box and new in box items together?

Yes, but only if you choose customer pickup at checkout.

Can open box items be delivered?

No. Open box items are available for local customer pickup only.

Can new in box items be delivered?

Yes. New in box items are available for delivery across Canada.

What if I want delivery for my new in box item and pickup for my open box item?

You will need to place two separate orders. One order should be placed for the open box item with customer pickup selected. The second order should be placed for the new in box item with delivery selected.

Why do I need to place two separate orders?

Customer pickup is complimentary, while delivery fees apply to deliverable items. Separate orders are required so the correct fulfillment method and fees can be applied.

Are there storage fees?

Yes. If the pick up appointment is scheduled more than 1 week  after purchase, or  if the delivery appointment is not scheduled 30 days after purchase.

  • Pick Up: If you do not schedule your pickup within 7 days of placing the order, a $10 storage fee per box per week may apply.
  • For delivery orders, if the appointment is scheduled more than 30 days after placing the order, a $10 storage fee per box per week may also apply.

Orders uncollected for over 30 days without communication may be canceled and automatically refunded minus a 20% restocking fee.

Inspection & Acceptance- Open Box

Can I inspect my order before taking it home?

Yes. We strongly encourage inspection at pickup, and staff will assist you. Once the order is collected, the item is sold as is with no return policy available. If an item has more blemishes or damage than what was disclosed at the time of purchase, you have the option to refuse pick up and contact outlet@roveconcepts.com for a full refund. 

What if my Open Box item has more damage than advertised?

At pickup, you can:

  • Accept the item: Note issues on the waiver and email photos within 3 days. Approved claims receive a discount only (no replacements).
  • Decline the item: Refuse pickup, note issues on the waiver, and email photos within 3 days to receive a full refund.

A signed waiver is required in both cases.

What happens after I pick up or receive my order?
  • The order is considered accepted in full.
  • No returns, refunds, or exchanges are permitted.
  • A waiver/signature confirms acceptance.

Inspection & Acceptance-New In Box

What if my New In Box item is damaged?
  • Inspect items at delivery/Pick Up.
  • Mark “damaged upon arrival” on delivery/Pick Up proof.
  • Take clear photos of the item, packaging, and labels.
  • Email outlet@roveconcepts.com within 3 days. Any claims filed outside of 3 days will not be accepted.
  • If you are picking up the order from Delta, BC you have the option to decline pick up for a full refund. 

Resolution options include a discount, local repair reimbursement or replacement. Labor and shipping fees may apply.

Notes: If you have chosen customer pick up, You have the opportunity to refuse purchase at time of pick up for a full refund if you are not satisfied with the product.

Cancellation & Refunds

Can I cancel my order?
  • Orders canceled within 1 hour of placement receive a full refund.
  • Orders canceled after 1 hour are refunded minus a 20% restocking fee.
  • For Open Box pick up Orders, if uncollected 1 week after placing the order without communication may be canceled and refunded minus a 20% restocking fee.
  • Refunds are processed to the original payment method, or store credit if unavailable.
  • Once Items have been collected or delivered are not eligible for a return.

Note: Once an order has shipped from our warehouse or has been collected, it cannot be cancelled, exchanged or returned. All purchases are final sale.

How are refunds issued?

Refunds are issued to the original payment method. If unavailable, store credit will be provided.

Privacy

Customer information is used for order updates only. We do not sell or share your information. Optional surveys may be sent.
Calls and live chats are recorded for quality assurance and training purposes.